Part of a leading national group, this organisation is a world leader in the production of specialist electrical equipment to a variety of sectors including retail, government facilities, hospitals and military installations. As a Technical support engineer your role will be instrumental in the product training, fault finding and support to installers, distributors and end customers.
Technical Support Engineer
Location: North Gloucestershire; commutable from Worcester, Tewkesbury, Gloucester, Cheltenham
Salary: £24,000 - £35,000 per annum
Main duties and responsibilities:
O Provide oral and written responses to technical enquires
O Provide product training to installers/distributors/customers
O Provide 3rd line technical support to both UK and international customers
O Recreate field reported problems to enable the development department to correct the fault
O Provide on site capability in the commission, train and diagnosis of system faults.
Knowledge and experience required:
O Degree level or equivalent in a computing or engineering/computing discipline
O Experience in a similar role
O Previous experience in a customer facing role and the ability to engage with customers of various IT understanding
O Prepared for occasional international and UK travel, often at short notice.
This is an excellent opportunity for an experienced technical service engineer to join a leading worldwide supplier with a number of sectors and therefore job security. In return our client is offering a fantastic salary and benefits package which includes healthcare, pension contributions and childcare vouchers. Unique working hours of 10am - 6pm are also required for this position,
Apply on-line or call Darius Barnes for a confidential discussion technical-network.co.uk
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